Customer satisfaction is the primary goal of any customer service team. Increase your team’s responsiveness and you’ll increase your customer happiness. The bottom line: Communication is key, and texting is one of the easiest ways for people to communicate. It’s fast, it’s easy, and it’s not just for 16 year-old girls anymore. Scientists have done studies:Read More
I just finished reading the Effortless Entrepreneur by Nick Friedman and Omar Solomon. It’s a great book about two guys just out of college, who started their own junk hauling business, and turn that business into a multimillion dollar enterprise. A fascinating journey of turning loads of trash into loads of cash.
One of the first things that Nick and Omar did to give their startup credibility, and to help market their business, was get a custom 800 number. They attributed a large part of their success to their number. And it reminded me why toll free phone numbers are still important to both big businesses and small businesses alike, even today in the world of iPhones and iPads.Read More
What Are Vanity 800 Numbers?
Toll free telephone numbers that spell a word are called vanity 800 numbers. Both big and small businesses use these custom toll free 1800 numbers to market their business, making it easier for customers to remember their number. Often vanity 800 numbers spell a word related to a business’s brand name. They may also spell words related to the business’s industry, for example: 1-800-USED-CARS or 1-800-GET-LOAN.
These types of phone numbers are great for advertising, especially when advertising on the radio, TV, billboards, or even on the side of a work truck. Anywhere where there is limited time your ad is exposed to customers – a vanity 800 number is simply easier to remember in a short a period of time. That’s particularly true if you get an 800 number that spells a word related to your brand, product, or service.Read More
Small businesses can buy 800 number services from big phone companies like AT&T and Verizon but there’s no reason too. After the big telecom breakup due to the passing of the telecommunications act of 1996 small reseller phone companies gained access to the national telecom grid allowing them to provide the same toll free number service at a fraction of the cost. In fact these cheap 1-800 numbers have the same call quality. However when you purchase 800 number services from a smaller phone company you get two differences: better customer service and more features. When you buy 800 number services from a small company you get personalize customer support. Customer support is not out sourced to a call center outside of the USA. When you purchase 1-800 number service from a small phone company you will enjoy the proprietary features that the smaller phone company as developed to differentiates itself from its competitors. In fact, competition was the reason the big telecom companies were forced to breakup. The free market works. It improves customer services and forces companies to innovate. It moves technology forward and that includes 1-800 numbers.Read More
A virtual phone system is a cloud-based PBX small business phone system. It’s virtual in that it’s cloud-based, which means it is hosted over the internet and accessible online 24/7. Unlike traditional PBX business telephone systems there’s no need for equipment or hardware. Traditionally, a small business phone system with auto-attendants would cost thousands of dollar to install and then hundreds of dollars to maintain. Implementing a virtual phone system requires no upfront investment and since it works with your existing phones (office phones, home phone, VoIP phones or cell phones) – no more phone closets full of complex telecom equipment. And because today’s virtual PBX phone systems are cloud-based, there’s no software to download or keep updated. In fact, upgrades are automatic so you are always using the latest and greatest version of the telecom technology.Read More
There’s No Such Thing as Unlimited Toll Free Forwarding Minutes.
There’s a good chance this blog post is going to tick off a few toll free service providers. Too bad. It’s time to call a spade a spade. The truth is no phone company actually offers unlimited toll free number service. There’s no such thing. BUT, unfortunately, there are some phone companies out there that are perfectly comfortable lying about it, and it’s pretty much legal to do so.Read More
A virtual phone service provider is a phone company that provides virtual telephone numbers with hosted PBX features. Phone service providers offer these virtual phone line services via a hosted phone system (also known as cloud-based phone systems). That is to say, the telephone number is hosted online and can be accessed and managed online 24/7. The neat thing about a virtual phone number is that it can be any area code of your choice. This means a virtual phone service can give your business local numbers with area codes in L.A., Chicago, and New York. Thus giving your business a local presence in all three cities and making it look like you have offices all over the USA (pretty impressive!). Virtual telephone services can also provide you toll free numbers. A toll free phone number can be a smart investment. It not only gives instant credibility and a nationwide presence to a small business – it gives that small business the complete flexibility to port its telephone number to traditional business phone service providers or a virtual business phone service at any time.Read More