Making customers happy is the primary goal of any customer service team. And how do you make customers happy? By being responsive.
The easier it is to communicate with your customer service team the happier your customers will be. And the absolute easiest way to communicate is texting. It really is, and not just for 16 year old girls. Scientists have done studies:
According to a Forrester Research study, 97% of people ages 18-29 and 92% of people ages 30-49 prefer to send SMS text messages as their primary form of communication.
I just finished reading the “Effortless Entrepreneur” by Nick Friedman and Omar Solomon. It’s a great book about two guys just out of college, who started their own junk hauling business, and turn that business into a multimillion dollar enterprise. It’s a quick read, full of interesting insight that these effortless entrepreneurs gained throughout their journey of turning loads of trash into loads of cash. One of the first things that Nick and Omar did to give their startup credibility, and to help market their business, was to get a custom 800 number. They attributed a large part of their success to their number. And it reminded me why toll free phone numbers are still important to both big businesses and small businesses alike, even today in the world of iPhones and iPads.
Where Do Phone Companies Get 800 Numbers?
All toll free numbers are available on centralized system called 800 Service Management System (SMS/800) the SMS/800 is a database where all the available vanity numbers are maintained, and all the numbers in use are recorded. These numbers include all those that begin with 1-800, 1-866, 1-877 or 1-888. While the numbers are in use, the same organizations re-routes the customers instructions so that every individual reaches their desired destinations.
If you are looking for 800 number service providers, then you must get in touch with a Responsible Organization, also known as RespOrgs. These organizations generally comprise of FCC certified telephone companies, such as UniTel Voice. Once they are granted privileges by the SMS/800, they have access to reserve numbers so that they can sell it to customers who require them for their businesses. A RespOrg need not always be a telephone company. It could even be a single person at a computer table.
Should I Get Toll Free Number for My Small Business?
One essential tool of advertising that every business needs to use, whether it is a small firm or a big one, is a toll free number. Not only is it easy to get a toll free number for your business but is also quite affordable. In fact, most businesses consider it to be one of the most affordable but extremely effective medium of being available to customers 24*7. Moreover you can choose from a wide range of toll free numbers. If you need to include letters in your toll free number, you can do that too. Most businesses get vanity toll free number for their company as these numbers allow them to add words in the phone number. For example if you own a pizza store, you can get toll free number that reads 1-800- PIZZA. This way it will be easy for your customers to remember your number and will further make way for new customers. Apart from that your customers will be able to associate the toll free number with the service or product that you offer.
Even in today, 1-800 telephone numbers are still gaining popularity in the business world. They serve a number of purposes. With the help of these numbers, marketing and advertising becomes simplified. Additionally, customer satisfaction drastically increases because of the availability and accessibility that you create in the eyes of your customers.
By providing your consumers with a 24 hour service line, you will find that they respond to products and services that you sell better than before. The reason behind this is the ease of use of such products created by the constant availability of service that your business model provides.
What Are Vanity 800 Numbers?
Toll free telephone numbers that spell a word are called vanity 800 numbers. Both big and small businesses use these custom toll free 1800 numbers to market their business, making it easier for customers to remember their number. Often vanity 800 numbers spell a word related to a business’s brand name. They may also spell words related to the business’s industry, for example: 1-800-USED-CARS or 1-800-GET-LOAN.
These types of phone numbers are great for advertising, especially when advertising on the radio, TV, billboards, or even on the side of a work truck. Anywhere where there is limited time your ad is exposed to customers – a vanity 800 number is simply easier to remember in a short a period of time. That’s particularly true if you get an 800 number that spells a word related to your brand, product, or service.
Small businesses can buy 800 number services from big phone companies like AT&T and Verizon but there’s no reason too. After the big telecom breakup due to the passing of the telecommunications act of 1996 small reseller phone companies gained access to the national telecom grid allowing them to provide the same toll free number service at a fraction of the cost. In fact these cheap 1-800 numbers have the same call quality. However when you purchase 800 number services from a smaller phone company you get two differences: better customer service and more features. When you buy 800 number services from a small company you get personalize customer support. Customer support is not out sourced to a call center outside of the USA. When you purchase 1-800 number service from a small phone company you will enjoy the proprietary features that the smaller phone company as developed to differentiates itself from its competitors. In fact, competition was the reason the big telecom companies were forced to breakup. The free market works. It improves customer services and forces companies to innovate. It moves technology forward and that includes 1-800 numbers.
A virtual phone system is a cloud-based PBX small business phone system. It’s virtual in that it’s cloud-based, which means it is hosted over the internet and accessible online 24/7. Unlike traditional PBX business telephone systems there’s no need for equipment or hardware. Traditionally, a small business phone system with auto-attendants would cost thousands of dollar to install and then hundreds of dollars to maintain. Implementing a virtual phone system requires no upfront investment and since it works with your existing phones (office phones, home phone, VoIP phones or cell phones) – no more phone closets full of complex telecom equipment. And because today’s virtual PBX phone systems are cloud-based, there’s no software to download or keep updated. In fact, upgrades are automatic so you are always using the latest and greatest version of the telecom technology.
There’s No Such Thing as Unlimited Toll Free Forwarding Minutes.
There’s a good chance this blog post is going to tick off a few toll free service providers. Too bad. It’s time to call a spade a spade. The truth is no phone company actually offers unlimited toll free number service. There’s no such thing. BUT, unfortunately, there are some phone companies out there that are perfectly comfortable lying about it, and it’s pretty much legal to do so.